source: release-kits/shared/greenstone2/docs/Support.htm@ 16227

Last change on this file since 16227 was 16227, checked in by oranfry, 13 years ago

keeping the README files in the release kit rather than in /home/nzdl/gsdl-docs, so you don't have to be in the department to create a release

File size: 4.0 KB
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1<html>
2<head>
3<title>Bug Report</title>
4</head>
5<body bgcolor="#ffffff" text="#000000" link="#006666"
6 alink="#cc9900" vlink="#666633">
7
8<table width=100%><tr>
9<td><h2>Problem Report</h2></td>
10<td align="right"><img src="docs/images/gsdl.gif"></td></tr>
11</table>
12
13<hr>
14
15<p>If you have an internet connection please fill out and submit this form (using the
16submit button at the bottom of the page).
17
18<p>If you don't have an internet connection please print this form, fill it out
19(legibly!) and mail it to:
20<p>Greenstone Digital Library,<br>
21Department of Computer Science,<br>
22University of Waikato,<br>
23Hamilton,<br>
24New Zealand.
25
26<p><b>Note that only one problem should be stated per problem report form.</b>
27
28<p><hr>
29
30<form name=gsdlbugs method=post action="http://www.nzdl.org/cgi-bin/gsdlbugs">
31<p><h3>CUSTOMER INFORMATION</h3>
32
33<table>
34<tr><td align="right">date [dd/mm/yyyy]:</td><td><input type="text" name="date" value="" size="11"></td></tr>
35<tr><td align="right">email address:</td><td><input type="text" name="email" value="" size="40"></td></tr>
36<tr><td align="right">first name:</td><td><input type="text" name="first name" value="" size="40"></td></tr>
37<tr><td align="right">last name:</td><td><input type="text" name="last name" value="" size="40"></td></tr>
38<tr><td align="right">company:</td><td><input type="text" name="company" value="" size="40"></td></tr>
39<tr><td align="right">phone number:</td><td><input type="text" name="phone" value="" size="20"></td></tr>
40<tr><td align="right">fax number:</td><td><input type="text" name="fax" value="" size="20"></td></tr>
41<tr><td valign="top" align="right">address:</td><td><textarea name="address" cols="55" rows="8"></textarea></td></tr>
42</table>
43
44<p><hr>
45<h3>SYSTEM INFORMATION</h3>
46
47Greenstone Digital Library version: 2.80<br>
48<input type=hidden name="gsdl version" value="2.80">
49
50<p>type of Greenstone installation: <select name="installation type">
51<option selected>Web library
52<option>Local library
53<option>Don't know
54</select>
55
56<p>operating system: <select name="operating system">
57<option>Linux
58<option selected>Windows XP
59<option>Windows 2000
60<option>Windows ME
61<option>Windows 98
62<option>Windows 95
63<option>Windows NT
64<option>Windows 3.11
65<option>Windows 3.1
66<option>other (please specify below)
67</select>
68other: <input type="text" name="otheros" value="" size="20"><p>
69
70CPU (type and speed): <input type="text" name="cpu" size="30"><br>
71memory installed (Mb): <input type="text" name="memory" size="6"><p>
72
73have you got an internet connection?: <select name="internet connection">
74<option selected>yes
75<option>no
76</select><p>
77
78browser: <select name="browser">
79<option>Netscape 7
80<option>Netscape 6
81<option>Netscape 4.5
82<option>Netscape 4
83<option>Netscape 3
84<option>Netscape 2
85<option selected>Internet Explorer 6
86<option>Internet Explorer 5.5
87<option>Internet Explorer 5
88<option>Internet Explorer 4
89<option>Internet Explorer 3
90<option>Internet Explorer 2
91<option>Mozilla
92<option>other (please specify below)
93</select>
94other: <input type="text" name="otherbrowser" value="" size="20"><p>
95
96was your browser provided by an Internet Service Provider?: <select name="ISP browser">
97<option>yes
98<option>no
99<option selected>don't know
100</select>
101<p>
102
103is your browser configured to use a proxy?: <select name="using proxy">
104<option>yes
105<option>no
106<option selected>don't know
107</select>
108<p>
109
110
111
112<p><hr>
113<h3>PROBLEM DESCRIPTION</h3>
114
115problem type: <select name="problem type">
116<option>question
117<option selected>suggested enhancement
118<option>problem/error
119<option>other
120</select>
121
122<p>can the problem be reproduced at will?: <select name="can reproduce">
123<option>yes
124<option>no
125<option selected>not relevant
126</select>
127
128<p>short problem description: <input type="text" name="short description" value="" size="50">
129
130<p>detailed problem description:
131
132<br><i>Please go into as much detail as possible.
133Make sure you describe all steps leading
134up to the problem and include any relevant URLs.</i><p>
135<textarea cols="90" rows="30" name="description" wrap></textarea>
136
137<p>
138<input type="submit" value="submit report">
139
140</form>
141</body>
142</html>
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