Changeset 18755


Ignore:
Timestamp:
03/23/09 16:32:55 (12 years ago)
Author:
oranfry
Message:

Support.htm is retired, replace with a simple text file pointing to the website

File:
1 moved

Legend:

Unmodified
Added
Removed
  • release-kits/shared/greenstone2/docs/SUPPORT.txt

    r18723 r18755  
    1 <html>
    2 <head>
    3 <title>Bug Report</title>
    4 </head>
    5 <body bgcolor="#ffffff" text="#000000" link="#006666"
    6       alink="#cc9900" vlink="#666633">
     1GREENSTONE SUPPORT
    72
    8 <table width=100%><tr>
    9 <td><h2>Problem Report</h2></td>
    10 <td align="right"><img src="docs/images/gsdl.gif"></td></tr>
    11 </table>
     3A complete list of Greenstone support options is available at:
     4http://www.greenstone.org/support
    125
    13 <hr>
     6Documentation Manuals are available on CD-ROM releases of Greenstone in the
     7"Documentation" folder.
    148
    15 <p>If you have an internet connection please fill out and submit this form (using the
    16 submit button at the bottom of the page).
     9To submit bug reports, follow these steps:
    1710
    18 <p>If you don't have an internet connection please print this form, fill it out
    19 (legibly!) and mail it to:
    20 <p>Greenstone Digital Library,<br>
    21 Department of Computer Science,<br>
    22 University of Waikato,<br>
    23 Hamilton,<br>
    24 New Zealand.
     11    1.  Register as a developer to gain access to Greenstone's bug tracking
     12        system at http://www.greenstone.org/developers-register
     13    2.  Go to http://trac.greenstone.org/ in your web browser and click "login"
     14        near the top of the screen. Login with your username and password.
     15    3.  Click on "New Ticket" near the top of the screen and fill in the Create
     16        New Ticket form.
    2517
    26 <p><b>Note that only one problem should be stated per problem report form.</b>
    27 
    28 <p><hr>
    29 
    30 <form name=gsdlbugs method=post action="http://www.nzdl.org/cgi-bin/gsdlbugs">
    31 <p><h3>CUSTOMER INFORMATION</h3>
    32  
    33 <table>
    34 <tr><td align="right">date [dd/mm/yyyy]:</td><td><input type="text" name="date" value="" size="11"></td></tr>
    35 <tr><td align="right">email address:</td><td><input type="text" name="email" value="" size="40"></td></tr>
    36 <tr><td align="right">first name:</td><td><input type="text" name="first name" value="" size="40"></td></tr>
    37 <tr><td align="right">last name:</td><td><input type="text" name="last name" value="" size="40"></td></tr>
    38 <tr><td align="right">company:</td><td><input type="text" name="company" value="" size="40"></td></tr>
    39 <tr><td align="right">phone number:</td><td><input type="text" name="phone" value="" size="20"></td></tr>
    40 <tr><td align="right">fax number:</td><td><input type="text" name="fax" value="" size="20"></td></tr>
    41 <tr><td valign="top" align="right">address:</td><td><textarea name="address" cols="55" rows="8"></textarea></td></tr>
    42 </table>
    43 
    44 <p><hr>
    45 <h3>SYSTEM INFORMATION</h3>
    46 
    47 Greenstone Digital Library version: 2.80<br>
    48 <input type=hidden name="gsdl version" value="2.80">
    49 
    50 <p>type of Greenstone installation: <select name="installation type">
    51 <option selected>Web library
    52 <option>Local library
    53 <option>Don't know
    54 </select>
    55 
    56 <p>operating system: <select name="operating system">
    57 <option>Linux
    58 <option selected>Windows XP
    59 <option>Windows 2000
    60 <option>Windows ME
    61 <option>Windows 98
    62 <option>Windows 95
    63 <option>Windows NT
    64 <option>Windows 3.11
    65 <option>Windows 3.1
    66 <option>other (please specify below)
    67 </select>
    68 other: <input type="text" name="otheros" value="" size="20"><p>
    69 
    70 CPU (type and speed): <input type="text" name="cpu" size="30"><br>
    71 memory installed (Mb): <input type="text" name="memory" size="6"><p>
    72 
    73 have you got an internet connection?: <select name="internet connection">
    74 <option selected>yes
    75 <option>no
    76 </select><p>
    77 
    78 browser: <select name="browser">
    79 <option>Netscape 7
    80 <option>Netscape 6
    81 <option>Netscape 4.5
    82 <option>Netscape 4
    83 <option>Netscape 3
    84 <option>Netscape 2
    85 <option selected>Internet Explorer 6
    86 <option>Internet Explorer 5.5
    87 <option>Internet Explorer 5
    88 <option>Internet Explorer 4
    89 <option>Internet Explorer 3
    90 <option>Internet Explorer 2
    91 <option>Mozilla
    92 <option>other (please specify below)
    93 </select>
    94 other: <input type="text" name="otherbrowser" value="" size="20"><p>
    95 
    96 was your browser provided by an Internet Service Provider?: <select name="ISP browser">
    97 <option>yes
    98 <option>no
    99 <option selected>don't know
    100 </select>
    101 <p>
    102 
    103 is your browser configured to use a proxy?: <select name="using proxy">
    104 <option>yes
    105 <option>no
    106 <option selected>don't know
    107 </select>
    108 <p>
    109 
    110 
    111 
    112 <p><hr>
    113 <h3>PROBLEM DESCRIPTION</h3>
    114 
    115 problem type: <select name="problem type">
    116 <option>question
    117 <option selected>suggested enhancement
    118 <option>problem/error
    119 <option>other
    120 </select>
    121 
    122 <p>can the problem be reproduced at will?: <select name="can reproduce">
    123 <option>yes
    124 <option>no
    125 <option selected>not relevant
    126 </select>
    127 
    128 <p>short problem description: <input type="text" name="short description" value="" size="50">
    129 
    130 <p>detailed problem description:
    131 
    132 <br><i>Please go into as much detail as possible.
    133 Make sure you describe all steps leading
    134 up to the problem and include any relevant URLs.</i><p>
    135 <textarea cols="90" rows="30" name="description" wrap></textarea>
    136 
    137 <p>
    138 <input type="submit" value="submit report">
    139 
    140 </form>
    141 </body>
    142 </html>
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