Changeset 18755
- Timestamp:
- 2009-03-23T16:32:55+13:00 (15 years ago)
- File:
-
- 1 moved
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release-kits/shared/greenstone2/docs/SUPPORT.txt
r18723 r18755 1 <html> 2 <head> 3 <title>Bug Report</title> 4 </head> 5 <body bgcolor="#ffffff" text="#000000" link="#006666" 6 alink="#cc9900" vlink="#666633"> 1 GREENSTONE SUPPORT 7 2 8 <table width=100%><tr> 9 <td><h2>Problem Report</h2></td> 10 <td align="right"><img src="docs/images/gsdl.gif"></td></tr> 11 </table> 3 A complete list of Greenstone support options is available at: 4 http://www.greenstone.org/support 12 5 13 <hr> 6 Documentation Manuals are available on CD-ROM releases of Greenstone in the 7 "Documentation" folder. 14 8 15 <p>If you have an internet connection please fill out and submit this form (using the 16 submit button at the bottom of the page). 9 To submit bug reports, follow these steps: 17 10 18 <p>If you don't have an internet connection please print this form, fill it out 19 (legibly!) and mail it to: 20 <p>Greenstone Digital Library,<br> 21 Department of Computer Science,<br> 22 University of Waikato,<br> 23 Hamilton,<br> 24 New Zealand. 11 1. Register as a developer to gain access to Greenstone's bug tracking 12 system at http://www.greenstone.org/developers-register 13 2. Go to http://trac.greenstone.org/ in your web browser and click "login" 14 near the top of the screen. Login with your username and password. 15 3. Click on "New Ticket" near the top of the screen and fill in the Create 16 New Ticket form. 25 17 26 <p><b>Note that only one problem should be stated per problem report form.</b>27 28 <p><hr>29 30 <form name=gsdlbugs method=post action="http://www.nzdl.org/cgi-bin/gsdlbugs">31 <p><h3>CUSTOMER INFORMATION</h3>32 33 <table>34 <tr><td align="right">date [dd/mm/yyyy]:</td><td><input type="text" name="date" value="" size="11"></td></tr>35 <tr><td align="right">email address:</td><td><input type="text" name="email" value="" size="40"></td></tr>36 <tr><td align="right">first name:</td><td><input type="text" name="first name" value="" size="40"></td></tr>37 <tr><td align="right">last name:</td><td><input type="text" name="last name" value="" size="40"></td></tr>38 <tr><td align="right">company:</td><td><input type="text" name="company" value="" size="40"></td></tr>39 <tr><td align="right">phone number:</td><td><input type="text" name="phone" value="" size="20"></td></tr>40 <tr><td align="right">fax number:</td><td><input type="text" name="fax" value="" size="20"></td></tr>41 <tr><td valign="top" align="right">address:</td><td><textarea name="address" cols="55" rows="8"></textarea></td></tr>42 </table>43 44 <p><hr>45 <h3>SYSTEM INFORMATION</h3>46 47 Greenstone Digital Library version: 2.80<br>48 <input type=hidden name="gsdl version" value="2.80">49 50 <p>type of Greenstone installation: <select name="installation type">51 <option selected>Web library52 <option>Local library53 <option>Don't know54 </select>55 56 <p>operating system: <select name="operating system">57 <option>Linux58 <option selected>Windows XP59 <option>Windows 200060 <option>Windows ME61 <option>Windows 9862 <option>Windows 9563 <option>Windows NT64 <option>Windows 3.1165 <option>Windows 3.166 <option>other (please specify below)67 </select>68 other: <input type="text" name="otheros" value="" size="20"><p>69 70 CPU (type and speed): <input type="text" name="cpu" size="30"><br>71 memory installed (Mb): <input type="text" name="memory" size="6"><p>72 73 have you got an internet connection?: <select name="internet connection">74 <option selected>yes75 <option>no76 </select><p>77 78 browser: <select name="browser">79 <option>Netscape 780 <option>Netscape 681 <option>Netscape 4.582 <option>Netscape 483 <option>Netscape 384 <option>Netscape 285 <option selected>Internet Explorer 686 <option>Internet Explorer 5.587 <option>Internet Explorer 588 <option>Internet Explorer 489 <option>Internet Explorer 390 <option>Internet Explorer 291 <option>Mozilla92 <option>other (please specify below)93 </select>94 other: <input type="text" name="otherbrowser" value="" size="20"><p>95 96 was your browser provided by an Internet Service Provider?: <select name="ISP browser">97 <option>yes98 <option>no99 <option selected>don't know100 </select>101 <p>102 103 is your browser configured to use a proxy?: <select name="using proxy">104 <option>yes105 <option>no106 <option selected>don't know107 </select>108 <p>109 110 111 112 <p><hr>113 <h3>PROBLEM DESCRIPTION</h3>114 115 problem type: <select name="problem type">116 <option>question117 <option selected>suggested enhancement118 <option>problem/error119 <option>other120 </select>121 122 <p>can the problem be reproduced at will?: <select name="can reproduce">123 <option>yes124 <option>no125 <option selected>not relevant126 </select>127 128 <p>short problem description: <input type="text" name="short description" value="" size="50">129 130 <p>detailed problem description:131 132 <br><i>Please go into as much detail as possible.133 Make sure you describe all steps leading134 up to the problem and include any relevant URLs.</i><p>135 <textarea cols="90" rows="30" name="description" wrap></textarea>136 137 <p>138 <input type="submit" value="submit report">139 140 </form>141 </body>142 </html>
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