package supportform

_content_ {

_pageheading_(_support:t109_)

_tsupportformintro_
<p>

<form name="support_form" method="post" action="/cgi-bin/support_form.pl">

<table width="100%" border="0" cellpadding="0" cellspacing="0" class="default">
<tr> 
<td colspan="2" align="left"><span class="subheading">_t113_</span></td>
</tr>
<tr valign="top"> 
<td>_t114_:</td>
<td> 
<input type="text" name="name" size="40">
</td>
</tr>
<tr valign="top"> 
<td>_t115_:</td>
<td> 
<input type="text" name="email" size="40">
</td>
</tr>
<tr> 
<td colspan="2" align="left"><span class="subheading">_t116_</span></td>
</tr>
<tr valign="top"> 
<td>_t117_:</td>
<td> 
<select name="operating_system">
<option value="linux">_t126_</option>
<option value="macOSX">Mac OS X</option>
<option value="winXP" selected>_t123_</option>
<option value="win2000">_t122_</option>
<option value="winme">_t120_</option>
<option value="winnt4">_t121_</option>
<option value="win98">_t119_</option>
<option value="win95">_t118_</option>
<option value="win311">_t124_</option>
<option value="win31">_t125_</option>
<option value="other">_t127_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t128_:</td>
<td> 
<input type="text" name="other_os" size="40">
</td>
</tr>
<tr valign="top"> 
<td>_t129_:</td>
<td> 
<input type="text" name="cpu" size="40">
</td>
</tr>
<tr valign="top"> 
<td>_t130_:</td>
<td> 
<input type="text" name="ram" size="10">
</td>
</tr>
<tr> 
<td colspan="2" class="spacer"> 
</td>
</tr>
<tr valign="top"> 
<td>_t131_:</td>
<td> 
<select name="browser">
<option value="ie6" selected>_t138_</option>
<option value="ie5">_t137_</option>
<option value="ie4">_t136_</option>
<option value="mozilla">_t135_</option>
<option value="netscape6">_t134_</option>
<option value="netscape4.5">_t133_</option>
<option value="netscape4">_t132_</option>
<option value="other">_t127_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t139_:</td>
<td> 
<input type="text" name="other_browser" size="40">
</td>
</tr>
<tr valign="top"> 
<td>_t140_</td>
<td><select name="isp_browser">
<option value="no" selected>_t141_</option>
<option value="yes">_t142_</option>
<option value="dont_know">_t143_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t144_</td>
<td><select name="proxy">
<option value="no" selected>_t141_</option>
<option value="yes">_t142_</option>
<option value="dont_know">_t143_</option>
</select>
</td>
</tr>
<tr> 
<td colspan="2" class="spacer"> 
</td>
</tr>
<tr valign="top"> 
<td>_t145_:</td>
<td> 
<select name="server">
<option value="not_applicable" selected>_t146_</option>
<option value="apache1.3">_t147_</option>
<option value="apache2.0">_t148_</option>
<option value="iis4.0">_t149_</option>
<option value="iis5.0">_t150_</option>
<option value="pws">_t151_</option>
<option value="other">_t127_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t152_:</td>
<td> 
<input type="text" name="other_server" size="40">
</td>
</tr>
<tr> 
<td colspan="2" align="left"><span class="subheading">_t153_</span></td>
</tr>
<tr valign="top"> 
<td>_t154_:</td>
<td> 
<select name="gsdl_version">
<option value="CD-ROM">_t155_</option>
<option value="2.70" selected>2.70</option>
<option value="2.63">2.63</option>
<option value="2.62">2.62</option>
<option value="2.61">2.61</option>
<option value="2.60">2.60</option>
<option value="2.53">2.53</option>
<option value="2.52">2.52</option>
<option value="2.51">2.51</option>
<option value="2.50">2.50</option>
<option value="2.41">2.41</option>
<option value="2.40a">2.40a</option>
<option value="2.40">2.40</option>
<option value="2.39">2.39</option>
<option value="2.38">2.38</option>
<option value="2.37">2.37</option>
<option value="2.36">2.36</option>
<option value="2.35">2.35</option>
<option value="dont_know">_t143_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t156_:</td>
<td> 
<select name="gsdl_type">
<option value="local_library" selected>_t157_</option>
<option value="web_library">_t158_</option>
<option value="dont_know">_t143_</option>
</select>
</td>
</tr>
<tr> 
<td colspan="2" align="left"><span class="subheading">_t159_</span></td>
</tr>
<tr valign="top"> 
<td>_t160_:</td>
<td> 
<select name="problem_type">
<option value="question" selected>_t161_</option>
<option value="problem/error">_t162_</option>
<option value="suggested_enhancement">_t163_</option>
<option value="other">_t164_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t165_</td> 
<td><select name="problem_reproduce">
<option value="not_applicable" selected>_t146_</option>
<option value="yes">_t142_</option>
<option value="no">_t141_</option>
</select>
</td>
</tr>
<tr valign="top"> 
<td>_t166_:</td>
<td> 
<input type="text" name="short_description" size="40">
</td>
</tr>
<tr valign="top"> 
<td colspan="2">_t167_:<br />
<i>_t168_</i>
<br />
<textarea cols="60" rows="30" name="long_description" wrap></textarea>
</td>
</tr>
<tr valign="top">
<td colspan="2">
<input type="submit" name="submit">
</td>
</tr>
</table>
</form>

}


_tsupportformintro_ {
To send a query to the Greenstone support staff, please fill in the form
below and click the "Submit Query" button to submit the query. Please fill in
the form as fully as possible to aid our staff in giving the best possible
service.

}
_t113_ {PERSONAL INFORMATION}

_t114_ {Name}

_t115_ {E-mail address}

_t116_ {SYSTEM INFORMATION}

_t117_ {Operating System}

_t118_ {Windows 95}

_t119_ {Windows 98}

_t120_ {Windows ME}

_t121_ {Windows NT 4}

_t122_ {Windows 2000}

_t123_ {Windows XP}

_t124_ {Windows 3.11}

_t125_ {Windows 3.1}

_t126_ {Linux}

_t127_ {Other (please specify below)}

_t128_ {Other OS}

_t129_ {CPU (type and speed)}

_t130_ {Memory (RAM) in MB}

_t131_ {Web browser}

_t132_ {Netscape 4}

_t133_ {Netscape 4.5}

_t134_ {Netscape 6}

_t135_ {Mozilla}

_t136_ {Internet Explorer 4}

_t137_ {Internet Explorer 5}

_t138_ {Internet Explorer 6}

_t139_ {Other web browser}

_t140_ {Was your browser provided by your internet service provider?}

_t141_ {no}

_t142_ {yes}

_t143_ {don't know}

_t144_ {Is your browser configured to use a proxy?}

_t145_ {Web server}

_t146_ {not applicable}

_t147_ {Apache 1.3}

_t148_ {Apache 2.0}

_t149_ {Microsoft IIS 4.0}

_t150_ {Microsoft IIS 5.0}

_t151_ {Microsoft PWS}

_t152_ {Other server}

_t153_ {GREENSTONE INFORMATION}

_t154_ {Version}

_t155_ {CD-ROM distribution}

_t156_ {Installation type}

_t157_ {local library}

_t158_ {web library}

_t159_ {PROBLEM DESCRIPTION}

_t160_ {Problem type}

_t161_ {question}

_t162_ {problem/error}

_t163_ {suggested enhancement}

_t164_ {other}

_t165_ {Can the problem be reproduced at will?}

_t166_ {Short description}

_t167_ {Long description}

_t168_ {
(If you are reporting a problem, please go into as much detail as possible.
Make sure you describe all steps leading up to the problem and include any
relevant URLs.)
}