Changeset 18755

Show
Ignore:
Timestamp:
23.03.2009 16:32:55 (10 years ago)
Author:
oranfry
Message:

Support.htm is retired, replace with a simple text file pointing to the website

Files:
1 moved

Legend:

Unmodified
Added
Removed
  • release-kits/shared/greenstone2/docs/SUPPORT.txt

    r16227 r18755  
    1 <html> 
    2 <head> 
    3 <title>Bug Report</title> 
    4 </head> 
    5 <body bgcolor="#ffffff" text="#000000" link="#006666"  
    6       alink="#cc9900" vlink="#666633"> 
     1GREENSTONE SUPPORT 
    72 
    8 <table width=100%><tr> 
    9 <td><h2>Problem Report</h2></td> 
    10 <td align="right"><img src="docs/images/gsdl.gif"></td></tr> 
    11 </table> 
     3A complete list of Greenstone support options is available at: 
     4http://www.greenstone.org/support 
    125 
    13 <hr> 
     6Documentation Manuals are available on CD-ROM releases of Greenstone in the 
     7"Documentation" folder. 
    148 
    15 <p>If you have an internet connection please fill out and submit this form (using the 
    16 submit button at the bottom of the page). 
     9To submit bug reports, follow these steps: 
    1710 
    18 <p>If you don't have an internet connection please print this form, fill it out 
    19 (legibly!) and mail it to: 
    20 <p>Greenstone Digital Library,<br> 
    21 Department of Computer Science,<br> 
    22 University of Waikato,<br> 
    23 Hamilton,<br> 
    24 New Zealand. 
     11    1.  Register as a developer to gain access to Greenstone's bug tracking 
     12        system at http://www.greenstone.org/developers-register 
     13    2.  Go to http://trac.greenstone.org/ in your web browser and click "login" 
     14        near the top of the screen. Login with your username and password. 
     15    3.  Click on "New Ticket" near the top of the screen and fill in the Create 
     16        New Ticket form. 
    2517 
    26 <p><b>Note that only one problem should be stated per problem report form.</b> 
    27  
    28 <p><hr> 
    29  
    30 <form name=gsdlbugs method=post action="http://www.nzdl.org/cgi-bin/gsdlbugs"> 
    31 <p><h3>CUSTOMER INFORMATION</h3> 
    32   
    33 <table> 
    34 <tr><td align="right">date [dd/mm/yyyy]:</td><td><input type="text" name="date" value="" size="11"></td></tr> 
    35 <tr><td align="right">email address:</td><td><input type="text" name="email" value="" size="40"></td></tr> 
    36 <tr><td align="right">first name:</td><td><input type="text" name="first name" value="" size="40"></td></tr> 
    37 <tr><td align="right">last name:</td><td><input type="text" name="last name" value="" size="40"></td></tr> 
    38 <tr><td align="right">company:</td><td><input type="text" name="company" value="" size="40"></td></tr> 
    39 <tr><td align="right">phone number:</td><td><input type="text" name="phone" value="" size="20"></td></tr> 
    40 <tr><td align="right">fax number:</td><td><input type="text" name="fax" value="" size="20"></td></tr> 
    41 <tr><td valign="top" align="right">address:</td><td><textarea name="address" cols="55" rows="8"></textarea></td></tr> 
    42 </table> 
    43  
    44 <p><hr> 
    45 <h3>SYSTEM INFORMATION</h3> 
    46  
    47 Greenstone Digital Library version: 2.80<br> 
    48 <input type=hidden name="gsdl version" value="2.80"> 
    49  
    50 <p>type of Greenstone installation: <select name="installation type"> 
    51 <option selected>Web library 
    52 <option>Local library 
    53 <option>Don't know 
    54 </select>  
    55  
    56 <p>operating system: <select name="operating system"> 
    57 <option>Linux 
    58 <option selected>Windows XP 
    59 <option>Windows 2000 
    60 <option>Windows ME 
    61 <option>Windows 98 
    62 <option>Windows 95 
    63 <option>Windows NT 
    64 <option>Windows 3.11 
    65 <option>Windows 3.1 
    66 <option>other (please specify below) 
    67 </select> 
    68 other: <input type="text" name="otheros" value="" size="20"><p> 
    69  
    70 CPU (type and speed): <input type="text" name="cpu" size="30"><br> 
    71 memory installed (Mb): <input type="text" name="memory" size="6"><p> 
    72  
    73 have you got an internet connection?: <select name="internet connection"> 
    74 <option selected>yes 
    75 <option>no 
    76 </select><p> 
    77  
    78 browser: <select name="browser"> 
    79 <option>Netscape 7 
    80 <option>Netscape 6 
    81 <option>Netscape 4.5 
    82 <option>Netscape 4 
    83 <option>Netscape 3 
    84 <option>Netscape 2 
    85 <option selected>Internet Explorer 6 
    86 <option>Internet Explorer 5.5 
    87 <option>Internet Explorer 5 
    88 <option>Internet Explorer 4 
    89 <option>Internet Explorer 3 
    90 <option>Internet Explorer 2 
    91 <option>Mozilla 
    92 <option>other (please specify below) 
    93 </select> 
    94 other: <input type="text" name="otherbrowser" value="" size="20"><p> 
    95  
    96 was your browser provided by an Internet Service Provider?: <select name="ISP browser"> 
    97 <option>yes 
    98 <option>no 
    99 <option selected>don't know 
    100 </select> 
    101 <p> 
    102  
    103 is your browser configured to use a proxy?: <select name="using proxy"> 
    104 <option>yes 
    105 <option>no 
    106 <option selected>don't know 
    107 </select> 
    108 <p> 
    109  
    110  
    111  
    112 <p><hr> 
    113 <h3>PROBLEM DESCRIPTION</h3> 
    114  
    115 problem type: <select name="problem type"> 
    116 <option>question 
    117 <option selected>suggested enhancement 
    118 <option>problem/error 
    119 <option>other 
    120 </select> 
    121  
    122 <p>can the problem be reproduced at will?: <select name="can reproduce"> 
    123 <option>yes 
    124 <option>no 
    125 <option selected>not relevant 
    126 </select> 
    127  
    128 <p>short problem description: <input type="text" name="short description" value="" size="50"> 
    129  
    130 <p>detailed problem description:  
    131  
    132 <br><i>Please go into as much detail as possible.  
    133 Make sure you describe all steps leading 
    134 up to the problem and include any relevant URLs.</i><p> 
    135 <textarea cols="90" rows="30" name="description" wrap></textarea> 
    136  
    137 <p> 
    138 <input type="submit" value="submit report"> 
    139  
    140 </form> 
    141 </body> 
    142 </html>